Refund policy

Refund & Return Policy

At Rusky Rose by Amy, each product is thoughtfully designed and created with care. We want you to love your purchase and feel confident shopping with us. Please review our return and refund policy before placing your order.

Wallpaper Orders

All wallpaper is printed to order specifically for you. Because of the made-to-order nature of our wallpaper, all wallpaper sales are final, and we do not accept returns, exchanges, or cancellations once production has begun.

We strongly encourage ordering samples before purchasing full wallpaper panels to ensure you are happy with the color, texture, and scale of the design.

Please note that colors may vary slightly between your screen and the printed product due to monitor settings, lighting, and printing processes. These variations are not considered defects.

Wallpaper Samples

Wallpaper samples are non-refundable and cannot be returned or exchanged.

Stationery, Greeting Cards & Calendars

We do not accept returns or exchanges on stationery, greeting cards, or calendars unless an item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at amy@ruskyrosebyamy.com.

Please include:

Your order number
A description of the issue
Clear photos showing the damage, defect, or incorrect item

We will review your concern and work with you to arrange an appropriate replacement or refund at no additional cost.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations once an order has entered production or has been shipped.

Shipping Issues

If your package appears lost or is significantly delayed, please contact us so we can help investigate the issue with the shipping carrier.

If your order arrives damaged during shipping, please notify us within 7 days of delivery and include photos of the product and packaging.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.